Terms and Conditions

1 Purpose of the services

The service provider digitises and processes data supplied by the client with the aim of automating or simplifying customs-related tasks. The service provider acts solely as an executor and bears no responsibility for the substantive accuracy of the data supplied.

2 Liability for data and output

1. The client remains at all times fully responsible for the accuracy, completeness and legality of all documents and data supplied.
2. The service provider is not liable for errors, omissions or incompleteness in the data supplied by the client, nor for any damage resulting from incorrect input.
3. The client indemnifies the service provider against any claims by third parties arising from incorrect, incomplete or unlawful data supplied by the client.
4. The client is responsible for reviewing, verifying and approving all output delivered by the service provider.
5. The service provider delivers output based on the data supplied and its internal processing logic, but does not guarantee the substantive accuracy or legal acceptability of the results.
6. Errors or damage arising from failing to sufficiently check the output are entirely the responsibility of the client.
7. The client undertakes to review the output in a timely manner before further processing, submission to authorities, or use in administrative processes.

3 Processing of personal data and confidential information

1. The service provider processes data solely on the instructions of the client and only for the purpose of performing the agreed services.
2. All data is treated as confidential.
3. The service provider takes appropriate technical and organisational measures to prevent loss, data breaches or unauthorised access.
4. The client declares that it has the necessary legal basis to supply the data (for example, contractual necessity or a legal obligation).

4 Retention periods and deletion of data

1. Data is retained only for as long as necessary to carry out the assignment, to comply with legal obligations, or for the periods set out in these terms.
2. Unless otherwise agreed, all processed data is securely deleted no later than 1 day after completion of the assignment.
3. Automatic backups within systems are overwritten according to those systems' standard retention settings.

5 Limitations of liability

1. The service provider's liability is always limited to the amount invoiced for the services relating to the assignment in question.
2. Indirect damage, such as loss of profit, delays or administrative fines imposed by customs authorities, is excluded.
3. The service provider does not carry out any legal assessment of customs documents. The client remains fully responsible for compliance with customs legislation.

6 Intellectual property

The client retains all rights to the data supplied. The service provider retains all rights to the software, scripts, configurations and methods used.

7 Force majeure

The service provider is not liable for failing to carry out assignments due to circumstances beyond its reasonable control, such as force majeure, network failures or disruptions to cloud services.

8 Governing law and disputes

These terms are governed by Belgian law. Disputes will preferably be resolved amicably. Failing agreement, the competent court shall be that of the judicial district where the service provider is established.